Customer Care
| Placing Orders | Back Orders |
| Payment Options | Returns and Damaged Goods |
| Credit | Frequently Asked Questions |
| Delivery & Tracking Orders | Cash and Carry |
| Guarantees | Feedback |
| Cancellations | Privacy Policy |
Placing Orders
ORDER FORM - CLICK HERE: (download PDF).
ONLINE: You must register to become a member to order online.
NEW USERS must create a password by clicking login (top right corner) and following the instructions. After registering you will receive a confirmation, then you will be able to login.
MEMBERS can simply login, select the items they want to add to their cart and submit their order.
PHONE: Toll free 1-877-877-7405 Monday to Saturday 9am to 5pm. Or call anytime and leave a message.
FAX: Toll free 1-866-494-1330
E-MAIL: sales@allthingsasian.ca or Sandra@allthingsasian.ca
Minimum Order Size
Our minimum order size is $250 for new customers.
Re-orders are not subject to a minimum however, orders less than $100 are subject to a $25 handling fee.
Currency
Prices are quoted in your local currency.
Back Orders
Out of stock items will be kept on back order until available, unless instructed otherwise. Back orders less than $50 will be automatically cancelled.
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Payment Options
VISA or Mastercard
Cheque
Money Order
Credit
A Credit Application is included with all initial orders. Please complete and return the Credit Application If you wish to have credit with us. Download a CREDIT APPLICATION BY CLICKING THIS LINK: (download PDF).
Re-orders must be prepaid unless credit is granted.
Overdue Accounts – we take overdue accounts very seriously. Customers who abuse their credit terms will lose their status and revert to prepayment. Overdue accounts sent to a collection agency will be subject to a surcharge of $50 or 15% of the invoice total, whichever is greater.
Delivery & Tracking
Orders are subject to delivery charges from our warehouse in Toronto.
After making are payment arrangement we will prepare your order for delivery within 3 business days.
Payment must be received prior to delivery unless credit has been granted.
ALL THINGS ASIAN uses FedEx or Canada Post for delivery. Delivery charges are not always known when payment is arranged. For orders greater than $300 we guarantee that shipping will be less than 12% of the invoice total, except in rare circumstances (eg. such as remote regions).
If you would like to track your order online please contact us for your tracking number.
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Guarantees
Our "100 % Hassle-free Guarantee" ensures our guarantee of quality and service without any hassle what-so-ever for returns. Your complete satisfaction is our goal. If you are not happy about anything please let us know so we can make it right.
Our "Lowest Price Guarantee" ensures that you are getting the best value for your dollar. We guarantee that you will not find lower prices anywhere. Although it is generally unlikely you will even find our products anywhere else, if you do, we guarantee that our prices will not be beaten.
Cancellations / Annulations
We make every effort to honor cancellation requests. If we do not receive your request before the order has been shipped, it will be subject to a 20% restocking fee plus all freight charges incurred. If the order has been refused and is sent back to us, a 20% fee plus all freight charges will be charged.
Nous utilisons tous les efforts possibles afin respecter les demandes d’annulations. Si nous ne recevons pas votre demande d’annulation avant que la commande soit
envoyée, celle-ci sera sujette à des frais additionnels égale à 20% et sujette à tous les coûts de transports engendrés. Si une commande a été refusée et nous est retournée des frais de 20% ainsi que les coûts de transports s’appliqueront.
Returns and Damaged Goods
We go to great lengths to ensure your goods arrive to you in the same condition they left our warehouse. However, sometimes items are damaged during transportation. If you receive damaged goods you must contact us immediately. No returns will be accepted unless authorized. ALL THINGS ASIAN will arrange pick up of items to be returned. Please ensure that items are boxed appropriately prior to pick up. When the returned goods are received in our warehouse a credit note will be processed on your account.
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Frequently Asked Questions
Find answers to our most commonly asked questions by clicking on one of the topics below:
- What is your minimum order size?
- What methods of payment do you accept?
- How can I set up an account with you?
- Can I receive your catalogue?
- When is my credit card charged?
- How long will it take to receive my order?
- What if I need my order urgently?
- What are your shipping methods?
- How much will shipping cost me?
- Do you ship to P.O. Boxes?
- Do you ship to countries other than Canada and the USA?
- Do you drop ship?
- Can I pick up my order?
- Can I track my order?
- Can I visit your showroom?
- How do I obtain a login and password?
- What if my order arrives damaged or I receive incorrect merchandise?
- What is your policy on returns and exchanges?
- How do I ship a product back to you?
- What is ALL THINGS ASIAN’s policy on child labour and sweatshops?
- What is ALL THINGS ASIAN’s privacy policy?
- What is unique about ALL THINGS ASIAN?
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What is your minimum order size?
Our opening order minimum is $250. Subsequent order minimum is $100.
What methods of payment do you accept?
We accept cash, cheques, money orders, VISA and MasterCard. We can also arrange for COD payment. NSF cheques will be subject to a surcharge of $25.
How can I set up an account with you?
Your initial order must be prepaid prior to delivery. Thereafter, you may establish credit privileges by completing our Credit Application, which you will receive with your initial order.
Can I receive your catalogue?
Please see our online catalogue at www.allthingsasian.ca. Due to the wide range of products offered and our desire to maintain the most competitive prices, a print catalogue is not available at this time. However, many item pages may be printed from our website for your reference. Please refer to our website often, as our inventory is updated regularly.
When is my credit card charged?
If you are pay using your credit card, your card will not be charged until the shipment is ready to leave our warehouse. We will not charge your credit card until you have authorized us to do so.
How long will it take to receive my order?
Generally, orders are processed and shipped within 1-3 business days from time of order. During tradeshow seasons, some delays may occur.
The following are examples of transit times from the time your shipment leaves our Toronto warehouse:
Vancouver: 4 business days
Calgary, Edmonton, Regina, Winnipeg: 3 business days
Toronto, Ottawa, Montreal, Quebec City: 1 business day
Moncton, Halifax, St. Johns: 2 business days
What if I need my order urgently?
Our aim at ALL THINGS ASIAN is complete customer satisfaction. Please inform us if your order is urgent and we will do our best to process it on a priority basis, at no extra charge.
Special shipping services such as Next Day or Express are charged at current rates according to shipping region, size and weight of your package(s). Please inquire at time of order for details.
What are your shipping methods?
ALL THINGS ASIAN can provide various shipping methods; however, our preferred carrier is Federal Express, Ground Service (1-7 business days within Canada). Each shipment is carefully inspected, packed, and delivered directly to your door.
How much will shipping cost me?
At ALL THINGS ASIAN, you benefit from the volume discounts we receive from our primary carrier, FedEx, which we pass on to you. In remote regions we must sometimes use Canada Post for deliveries. All freight charges are based on weight and dimensions of your shipment.
Regardless of the carrier used, we guarantee that for orders totalling $300 or more, freight charges will be less than 12% of your invoice total. Exceptions may occur in some circumstances, such as with shipments to parts of Nunavut during certain periods of the year or with deep discounted items.
Most retailers are concerned about freight charges because of bad experiences with wholesalers who make a significant profit from shipping. By putting a cap on shipping charges and maintaining a profit neutral policy on shipping, ALL THINGS ASIAN makes shipping a minor consideration in the buying decision.
WE HAVE NEVER RECEIVED A COMPLAINT ABOUT EXCESSIVE SHIPPING CHARGES.
Do you ship to P.O. Boxes?
In order to ship to a P.O. Box, the order must be couriered using the Canada Post Postal Service. This is not our preferred carrier. Other shipping methods, such as UPS and FedEx, cannot ship to a P.O. Box; therefore, we require a physical shipping address.
Do you ship to countries other than Canada and the USA?
At this time, we ship only to Canada and the United States. If you live outside of these countries, we cannot process your order.
All Prices are in stated in your local currency.
Do you drop ship?
Yes. Please provide us with the complete address of your customer and we will deliver directly to their door.
Can I pick up my order?
Yes, you can pick-up your order at our distribution centre. Please advise us upon placing your order.
Can I track my order?
Yes, your shipment may be tracked. Please contact us for your tracking ID number(s).
Can I visit your showroom?
Yes, please contact us to arrange an appointment. Click here for our showroom address and directions.
How do I obtain a login and password?
If you are not currently a customer, click the 'Login" near the top right side of the screen (just below the top menu bar) and follow the instructions. If you are having trouble with a login please call us at 1-877-877-7405 and we will be happy to guide you through the steps. After registering a Customer Services Representative will contact you, via email, with your login details.
What if my order arrives damaged, I receive incorrect merchandise, or I am missing an item?
At ALL THINGS ASIAN, we are focused on pleasing you. If you have received a damaged or incorrect item, or if you believe that part of your order is missing, please call us immediately, toll free, at 1-877-877-7405 or send an email to a Customer Service Representative at admin@allthingsasian.ca. In your message, it would be helpful if you reference your invoice number and provide as much detail as possible about the situation.
We will replace any damaged item or provide you with a credit, including all shipping costs. Similarly, if you should receive a product other than the one you ordered, or you are missing any product, the correct product will be shipped to you as soon as possible at no charge to you.
What is your policy on returns and exchanges?
At ALL THINGS ASIAN, we have "100% Hassle-Free Guarantee". Our aim is for you to be completely satisfied with every single one of your purchases. If for any reason you are not satisfied with your order, you may return it for a full credit or exchange at no cost to you. Please contact us within 10 days of receiving your order. We will arrange all returns and exchanges at no cost to you. You may also refer to our Return Policy section for step-by-step instructions on how to return an item.
How do I ship a product back to you?
For your convenience, we will arrange shipping on all returns. Please contact us for instructions on how to return an item.
What is ALL THINGS ASIAN’s policy on child labour and sweatshops?
We take the issue of labour standards very seriously. ALL THINGS ASIAN is extremely committed to following strict guidelines in its choice of resources, and promise only to deal with artisan groups who pay fair wages, provide healthy working conditions, and demonstrate concern for their employees' safety and welfare.
Although we can only do so much, we believe in the contribution of improving the artisan's quality of life. Backed by consumers, we engage in supporting numerous small-scale artisans, villagers and farmers throughout Southeast Asia, raising awareness and creating opportunities for those with economic and other disadvantages, which restrict them from accessing world markets.
For more information on our ethical standards, please visit our Fair Trade section.
What is ALL THINGS ASIAN’s privacy policy?
ALL THINGS ASIAN respects your privacy. We will never release any personal information to a third party. Please see our Privacy Policy for more information.
What is unique about ALL THINGS ASIAN?
We take a stand behind each and every product we sell to you. To validate this, ALL THINGS ASIAN has a Guaranteed Sell Through policy. If you are not completely satisfied with our product, you have the option of returning the product to us after nine months, at no cost to you. We will supply you with a credit or process an exchange, arrange all shipping and pay for all costs.
Cash and Carry
You can visit our showroom at our warehouse to see our entire collection and make purchases. Please contact us to arrange an appointment.
Feedback & Suggestions
Serving you is our priority. If we are doing something right we would love to hear it; if we are doing something wrong, we want to hear it in order to do whatever is required to fix it. We will not be offended by any constructive criticism. And we appreciate all new ideas. Please forward your confidential comments to info@allthingsasian.ca or fax them toll free 1-866-494-1330.
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Privacy and Security Policy
This policy statement discloses the privacy and security practices for the ALLTHINGSASIAN.CA website. We may periodically make changes to this Privacy and Security Policy so we encourage you to visit often.
At ALL THINGS ASIAN CORP., we respect your privacy. Any and all information we collect will be kept strictly confidential. The sole owner of all information collected at this site is ALL THINGS ASIAN CORP. and will not be sold, reused, rented, exchanged, loaned or disclosed to a third party. Under no circumstances will your credit card details or personal information be disclosed to a third party unless we seek your authorization or are required to do so by law. Any and all information you give ALL THINGS ASIAN CORP. will be held in complete and total privacy, and will not be used in any manner that you have not consented to.
ALLTHINGSASIAN.CA collects personal information through a secure server that features the latest encryption technology. Our website takes every precaution to protect your information. When you submit sensitive information, that information is protected online and offline. Our website security is reviewed regularly to ensure we are up to date with industry standards and technology.
Whether you are making a purchase or requesting information, we want you to feel safe and secure while visiting ALLTHINGSASIAN.CA. You can be assured that the information you provide to ALL THINGS ASIAN CORP. will be disclosed only to our staff and third parties involved in the process and completion of your order. Based on necessity for internal purposes, only a few individuals within our company are given access to your personal information.
Should you have any questions or suggestions regarding this statement, please email us at info@allthingsasian.ca, contact us toll free at 1-877-877-7405, or write us at:
ALL THINGS ASIAN CORP.
2611 – 1 Palace Pier Court
Toronto, Ontario
M8V 3W9 Canada